PIX4D Technical Customer Support and Training Representative for Drone Software, San Francisco, USA

We are looking for a talented Technical Customer Support & Training Representative to join our growing team in San Francisco. Your objective will be to become an expert on, and provide technical support and training for Pix4D solutions. You will have the opportunity to solve drone-mapping-related issues from a wide variety of professional customers, in addition to providing training to these customers. The ideal candidate has a solid background in geomatics, excellent people and communication skills, and a desire to evolve in a fast growing technology company.

RESPONSIBILITIES

  • Master Pix4D software and its latest improvements
  • Provide customer support and resolve technical issues across complex situations in surveying, mapping, and geographic information systems
  • Teach and train professionals individually: in-person or remotely; publicly train groups of professionals
  • Conduct workshops
  • Help prepare training and support material (manuals, video tutorials, articles, use cases, etc.)
  • Assist in initiatives to drive customer experience improvement
  • Interact closely with sales and support
  • Assist in various support and sales tasks

REQUIREMENTS

  • Bachelor of Science or of Art with focus on Earth Sciences or equivalent
  • Knowledge of GIS, geomatics, environmental sciences, surveying and mapping (familiarity with drones is a plus)
  • Minimum 2 years experience teaching software or running projects in geomatics
  • Highly competent in engineering/CAD/geospatial software
  • Excellent communication skills. English, perfectly written and spoken
  • Ability to travel extensively
  • US Citizen

BENEFITS

A company that faces problems together and values people first and foremost when achieving goals.

Highly collaborative structure maximizes each person’s expertise and creativity.

Active work culture and support system that reaches beyond working hours.

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