MEASURE – UAS Technical support and documentation associate

An entrepreneurial software and services company in the exciting drone industry, Measure, is seeking a self-motivated professional with a passion for drone technology to become a Technical Support Associate. This position is ideal for the candidate who is interested in supporting clients as they add drones to their company operations. Measure is a dynamic company that offers the opportunity to learn, grow, and take on broad responsibilities.

The Technical Support Associate will help increase adoption and customer satisfaction for Measure’s products and services by:

• Becoming an expert in Measure’s products, particularly Measure Ground Control
• Providing high-quality, responsive customer support via phone and email, answering questions and helping clients successfully use Measure’s Ground Control software platform
• Developing, revising, and maintaining product and technical support documentation, including product manuals, user guides, technical articles, and an online Knowledge Base
• Creating and maintaining training materials, including PowerPoint presentations, training guides, and videos; for Measure products and services including Ground Control software and Pilot Training
• Proactively solving problems and developing troubleshooting steps to remedy technical concerns
• Collecting troubleshooting data and tracking the follow up process
• Sharing knowledge across multiple departments to help improve Measure’s products and services and create an overall excellent customer experience
• Working on special projects in support of revenue growth and customer retention.

Required skills & experience:

• Associate’s or Bachelor’s degree in a technical discipline
• Excellent written and verbal communication skills, as well as phone-based support skills

• Strong people skills with a natural customer service orientation and disposition
• Experience providing customer support for software products
• Familiarity with online support ticket management systems
• Proven technical writing skills
• Strong analytical and critical thinking skills
• A self-starter who can operate independently while being responsive to incoming requests  
• Ability to work on multiple projects simultaneously in a small, fast-paced environment
• Willingness to be flexible and assist in variety of product-related tasks
• Experience with and passion for drones, either professionally or personally
• Preferred: Part 107 certification (or willingness to obtain)
• Located within driving distance of Washington, DC (some remote work may be allowed)

Apply Here: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=7fbe04f5-ee24-4850-ad47-78e7a46833d0&jobId=278029&lang=en_US&source=CC2&ccId=19000101_000001